Service Care+ GLAZE is comprehensive care program for window joinery, doors, sliding systems, pergolas and blinds over years of use.

We don’t leave clients with product – we remain technical partner for years.

We offer longest warranties on market (up to 15 years for premium products), fast service with 48h response, technical support 24/7 by phone, chat and email, and subscription packages extending product lifespan by 30%.

One service – one responsible partner. We don’t pass you between departments, don’t refer to manufacturer, don’t say “we didn’t install it”. Certified GLAZE technicians know products, know your installation, come with spare parts stock. 98% problems solved at first visit.

Remote diagnostics by phone or video solves 60% problems without technician visit, saving your time and money. Customer portal gives 24/7 access to complete documentation, instructions, training videos and ability to order spare parts online without calling.

Original spare parts reservation for 15 years from purchase eliminates biggest long-term use risk – component unavailability. Electronic product card with inspection history, repairs and replacements useful at property sale as proof of professional maintenance.

Service Care+ is peace of mind and certainty that your investment is protected for decades. We’re here. Always.

Service Care+ GLAZE answers three most important concerns of every premium joinery owner:

“Who will fix it?”

We will. One responsible partner over years of use. We don’t disappear after invoice, don’t pass you to subcontractors, don’t say “contact manufacturer”. From installation to service after 15 years – we take responsibility.

“Who will answer the phone?”

Real technical experts, not automated systems with music. Hotline 24/7 answers in 2 minutes – you don’t wait hours in queue, aren’t transferred between departments. Immediately you talk with specialist who knows GLAZE products and can help remotely in 60% cases – without visit, without waiting, without costs.

“Will someone take responsibility?”

Yes. Certified GLAZE technicians arrive within 48h (or 24h in PRO package) with spare parts stock – seals, hardware, mechanisms, profiles. Everything ready for repair at first visit. 98% problems solved immediately isn’t marketing slogan, but actual result confirmed by +12,000 annually handled requests.

This is support that actually works. No chaos of teams and subcontractors. Everything in one place, one reporting system, one phone number, one responsibility. For decades.

Service Care+ offers three subscription packages adapted to different needs and budgets:

Service Care+ Basic – annual inspection (technician comes, checks all GLAZE products, cleans, lubricates, adjusts, replaces worn seals), report priority (your reports handled first), service documentation in customer portal 24/7. Ideal for single-family homes with windows, doors, blinds. First inspection free within warranty.

Service Care+ PRO – 2 inspections yearly (spring and autumn, comprehensive seasonal maintenance), fast response (visit within 24h instead of 48h), service discounts 15% on repairs outside warranty. Recommended for large homes with HST/PSK sliding systems, bioclimatic pergolas, automatic blinds. Extends product lifespan by 30%.

Service Care+ INDUSTRY – facility-adapted inspection schedules (monthly, quarterly, as needed), SLA guaranteeing response and repair time according to business requirements, H&S documentation and reports for property managers, dedicated technical manager. Dedicated for hotels, office buildings, shopping centres, industrial facilities where downtime costs thousands daily.

Subscription packages aren’t additional cost, but sensible investment management – similar to car inspections. Prevent 80% potential failures according to manufacturer statistics. Seals dry out after 5-7 years, moving mechanisms require lubrication every 2-3 years, electronics requires calibration. Regular maintenance eliminates costly repairs and extends trouble-free use over decades.

Service Care+ GLAZE covers complete service scope over years of use:

1. Installations and setup – windows, doors, glazing, HST/PSK sliding systems, garage and industrial gates, aluminium facades, bioclimatic pergolas, external blinds, industrial solutions. Everything installed by certified GLAZE teams according to RAL and manufacturer standards.

2. Periodic technical inspections – seasonal checks, mechanism adjustments, wear diagnostics, technical condition assessment. First annual inspection free within warranty. Protocol with photos, rating on scale 1-10 and future recommendations.

3. Service and warranty repairs – mechanical damage, leaks, insulated glass replacement, hardware and lock replacement. Remote diagnostics by phone/video solves 60% problems without visit. Service visit in 48h with spare parts. 98% problems fixed at first visit.

4. Joinery adjustments – windows, doors, HST/PSK sliding systems, gates. Draft elimination, tightness improvement, hinge adjustment, pressure regulation. Seasonal maintenance before and after winter.

5. Wear parts replacement – insulated glass, hardware, seals, handles and locks, automation elements, blind motors, pergola sensors. Original parts reservation for 15 years. Order online through customer portal, courier delivery in 3 days.

6. Supplementary works – dry wall installations, masonry work around windows and doors, finishes, installation corrections after building settlement. Connection sealing, aesthetic corrections.

7. Construction supervision and documentation – installation quality control, technical acceptance, execution documentation, service protocols. Electronic product card in portal – inspection history, repairs, photos. Useful at property sale as proof of professional maintenance.

Everything in one place. Documentation and service standards at highest level. Cost transparency – quote before repair, no hidden fees.